R11 Website Terms of Use
Effective Date: October 6, 2026 · Version 2.2
These Terms of Use ("Terms") govern your use of r11inc.com and its pages (the "Site"), operated by R11 Inc., a Delaware corporation ("R11," "we," "us"). By using the Site, you agree to these Terms. If you do not agree, do not use the Site.
The Site describes R11's software. Using that software, including the sites we operate for each customer (for example, continuum.r11inc.com) and the R11 Field mobile app, is governed by the R11 Platform Terms of Service and any written agreement between R11 and that customer, not by these Terms. How we handle personal information is described in the R11 Privacy Policy.
1. The Site Is Informational; No Offer
The Site describes R11's software for solar installation companies and lets you book a walkthrough or email us. Nothing on the Site, including descriptions of what the software does or will do, and including any reply we send you, is an offer or a commitment by R11 to provide any product or service or to enter into any transaction. A relationship with R11 is governed only by a written agreement signed by both parties and by the Platform Terms. We may accept or decline any inquiry.
Illustrative content. Project names, addresses, dates, figures, and screens shown on the Site are illustrative and do not describe any actual customer, homeowner, or transaction. What the software does for a particular company depends on how that company sets it up and which of its systems it connects.
Content on the Site is general information. It is not legal, tax, accounting, financial, or engineering advice.
2. Business Use
The Site is intended for businesses and their representatives. If you contact us or book a walkthrough, you represent that you are at least 18 years old and that you are acting for a business.
3. What You Send Us
Information you send us, by email or when you book a walkthrough, must be accurate, and you must not send information about another person unless you have the right to share it. Please do not send homeowner details, financial account numbers, or other sensitive personal information through the Site or by email.
4. Intellectual Property
The Site and its contents, including text, graphics, logos, designs, software, and the "R11" name and marks, are owned by R11 or its licensors and are protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for its intended purpose. No other rights are granted. You may not use R11's name or marks without our prior written consent.
5. Acceptable Use
You agree not to: (a) access the Site by automated means, including scraping, crawling, or harvesting, except by search engines and other crawlers that comply with our robots directives; (b) probe, scan, or test the vulnerability of the Site or circumvent any security or authentication measure; (c) interfere with the operation of the Site or impose an unreasonable load on our infrastructure; (d) send false, misleading, or fraudulent information; (e) use the Site to violate any law or anyone's rights; or (f) frame or mirror the Site without our consent.
6. Feedback
If you send us ideas, suggestions, or feedback about our business or software, you grant R11 a perpetual, irrevocable, royalty-free license to use it without restriction or compensation.
7. Communications
If you contact us or book a walkthrough, you agree that we may reply by email or phone about your inquiry. If we send you marketing email, it will include a way to unsubscribe. R11 does not send text messages to Site visitors, and the Site does not collect phone numbers for texting.
8. Third-Party Services and Links
Walkthrough bookings are made through a third-party scheduling service, and its own terms and privacy notice apply when you use it. The Site may also link to other websites and services. We do not control them and are not responsible for them, and a link is not an endorsement.
9. Disclaimers
THE SITE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, R11 DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION.
10. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW: (A) R11 WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SITE; AND (B) R11'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SITE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
11. Indemnification
You agree to indemnify and hold harmless R11 and its officers, directors, employees, and agents from claims, losses, and expenses (including reasonable attorneys' fees) arising out of your violation of these Terms or your misuse of the Site.
12. Governing Law; Dispute Resolution; Arbitration; Waivers
These Terms are governed by the laws of the State of Illinois, without regard to its conflict-of-laws principles.
Binding individual arbitration. Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms or the Site (a "Dispute") shall be resolved exclusively by final and binding individual arbitration administered by JAMS (or, if JAMS is unavailable, the American Arbitration Association) under its applicable rules then in effect. The arbitration shall be seated in Cook County, Illinois, and judgment on the award may be entered in any court of competent jurisdiction. The arbitrator has exclusive authority to resolve any Dispute, including the scope, applicability, and arbitrability of any claim, except that a court (not an arbitrator) has authority to enforce the class- and representative-action waiver below.
Class- and representative-action waiver; jury waiver. TO THE FULLEST EXTENT PERMITTED BY LAW, DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS ONLY. EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL AND ANY RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person's claims or otherwise preside over any class or representative proceeding. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) shall be severed from arbitration and brought in the courts identified below.
Exceptions and enforcement. Either party may bring an individual claim in small-claims court, and either party may seek injunctive or other equitable relief in court to protect its intellectual property or to stop unauthorized access to or misuse of the Site. For any Dispute not subject to arbitration, and to enforce any arbitration award, the state and federal courts located in Cook County, Illinois shall have exclusive jurisdiction and venue, and the parties consent to their jurisdiction.
13. Changes; General
We may change these Terms by posting an updated version with a new effective date. Your continued use of the Site after the effective date means you accept the change. If any provision is held unenforceable, the rest stays in effect. These Terms, together with the Privacy Policy, are the entire agreement between you and R11 about the Site. Our failure to enforce a provision is not a waiver.
14. Contact
R11 Inc., Attn: Legal · support@r11inc.com